Refund & Cancellation Policy

You pay us for work, and you should not pay for work we have not done. Where we have not yet delivered a service, you get your money back. Where we have delivered it, we keep the fee for that part and refund the rest. We do not use cancellation as a way to retain fees.

• Before the batch starts: cancel any time up to 7 days before the start date for a full refund. Within 7 days of the start date, we refund the fee less 10%, which covers seat allocation and material preparation.
• After the batch starts: within the first 3 sessions, we refund the fee on a pro-rata basis for sessions not yet delivered. After the third session, the fee is non-refundable, because the material has substantially been delivered.
• If we cancel or reschedule a batch and the new dates do not suit you, you get a full refund regardless of how far the programme has run.

• Before work begins: full refund, less any transaction charges already incurred.
• Once work has begun: we refund the portion of the fee for deliverables not yet completed. Completed deliverables — a resume written, portal accounts set up, an interview preparation session delivered — are not refundable, since the work has been performed and handed to you.
• If we cannot deliver what was agreed, we refund that part in full without you having to ask twice.

• Payment gateway or bank transaction charges, which we do not receive.
• Fees for work you have already accepted as complete.
• Certificate issuance once a certificate has been issued and verified.

Our fees buy the services described in your engagement — preparation, representation, training. They do not buy a job offer, and not receiving one is not by itself grounds for a refund. We say this plainly here because the opposite is often implied elsewhere in this industry. If you believe we did not perform the services we agreed to, that is a different matter and we want to hear about it.

Email services@theudyog.ai from your registered address with your name, the service, the payment date and reference, and a sentence on why you are cancelling. You do not need to justify the decision — we ask so we can fix what is broken.

• We acknowledge every request within 3 working days.
• We confirm the decision and the refundable amount within 7 working days.
• Approved refunds are issued to the original payment method within 10 working days of confirmation.
• Your bank may take a further 5 to 7 working days to show the credit.

Reply to the decision email and ask for it to be escalated. A senior member of the team who was not involved in the original decision will review it and respond within 10 working days. This does not affect your rights under the Terms of Service or under Indian consumer law.